SafeRide Policies
SafeRide reserves the right to refuse service to anyone at any time.
Must be a current OSU student to request a ride. ONID information will be needed to request a ride through the SafeRide app.
SafeRide will wait five (5) minutes after arriving at the requested pick up location for a rider before proceeding to our next ride.
SafeRide will drop off at any campus or residential location and pickup anywhere in our posted boundaries.
SafeRide provides rides to groups of four or less.
If a rider makes staff or fellow riders feel uncomfortable, unsafe, or disrespected at any time SafeRide reserves the right to refuse/discontinue your ride.
Harassment including, bullying, intimidation, direct insults, and sexual harassment are all prohibited in SafeRide vehicles.
Smoking, vaping, drug use, and consumption/possession of alcoholic beverages is prohibited in SafeRide vehicles.
Continual violation of these policies can result in a ban from SafeRide service and lead to referrals to the OSU conduct office for disciplinary measures.
How to Order a Ride
Download the SafeRide App or Call (541) 737-5000
Reporting Unsafe Staff
We take reports of unsafe driving or staff behavior seriously. You can report this in a couple ways.
Call our Program Coordinator (541-737-2252)
Email us at [email protected]
Please leave us a message of your concerns at anytime. Include the following things in your concern so we can properly followup with the staff involved.
- Your First and Last name - we are able to look up your ride with your first and last name
- Date & approximate time of your ride
- Be specific in your concerns about our staff - such as excessive speed, sharp turns, poor behavior. The more specific you are the better the Coordinator can address it.
We cannot call ourselves SafeRide if we are not being safe.
Lost & Found
Sometimes people forget things in our vehicles. If we are still operating the night you lose your item feel free to call our dispatch number 541-737-5000. We can have our staff search the vehicle that night and drive it back to you.
There is also an option in the ASOSU SafeRide app to send us an email about your lost item. Our Coordinator will reach out to you if we find that item in our Lost & Found box.
Our office is located in the Student Experience Center (right next to the MU) in the 108 suite on the first floor. Our Coordinator is usually there from 9-5 Monday through Friday. We will ask that you identify the item in detail before it can be given back.
Items will only be kept for a term in the office before they are sent to Central Lost & Found or disposed of.
Download The SafeRide App
To make requesting a ride with us even easier. Download our app!
SafeRide Privacy Policy
Policy Summary
The Privacy Policy explains how Associate Students of Oregon State University (“ASOSU”) collects and handles information from users of the ASOSU SafeRide app, ASOSU SafeRide services, and the ASOSU SafeRide websites (“ASOSU SafeRide Program”) . The ASOSU SafeRide Program follows this Privacy Policy in the collection, use, sharing, retention, and deletion of Personal Information (as defined below). This Privacy Policy is supplemental to the Privacy Notice for Oregon State University, which also applies to the ASOSU SafeRide Program.
By accessing and using the ASOSU SafeRide Program, you (“You”) agree to abide by the terms and conditions of the Privacy Policy, including the collection and use of information.
Privacy Statement
Oregon State University (OSU) has a firm commitment to privacy. The following statement addresses the information-gathering and dissemination practices for ASOSU SafeRide Program, including its website.
OSU websites generally do not collect your information (e.g., name, address or telephone number) unless you voluntarily provide it to us by sending email, participating in a survey or completing an online form. We do not share information with any third parties except where otherwise noted in this Privacy Policy, the Privacy Notice for Oregon State University, or other applicable third-party service provider policies.
When you visit OSU websites, we automatically collect certain information, such as:
- Domain, country, IP address
- Browser, platform, resolution
- Entrance-Exit Pages, Referrals
- Date, Time
- Search Terms and Search Engines
This is standard practice for websites and is not used for any purpose other than to evaluate how we can design the site to best serve your needs.
To provide better and more secure service we will occasionally use a "cookie." A cookie is a small piece of information stored on your computer that can uniquely identify your browser and may include other information about your visit to the site. The cookie cannot be read by a website other than the one that set the cookie.
Security
The ASOSU SafeRide Program has security measures in place to protect the loss, misuse, and alteration of the information under our control. User and password information is encrypted before it is transmitted across the network. Oregon State University complies with all statutory and legal requirements with respect to access to information.
Personal Information
By using the ASOSU SafeRide Program, the Program may ask You to provide or may collect certain Personal Information that can be used to contact or identify You. Personal Information refers to any information that relates to an identified or identifiable individual and includes, but is not limited to:
- Email address
- First name and last name
- Phone number
- Usage data
- Passenger Disability Accommodations & Accessibility Data
- Location of Trip Origination/Termination (Pickup and drop off locations)
Use of Personal Information
The ASOSU SafeRide Program uses Personal Information in accordance with this Policy to provide and improve our services to You, including for the following purposes:
- To provide and maintain the Service: including to monitor the usage of the Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Information You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
- For other purposes: OSU may use Your information for other purposes, such as data analysis, local, state and federal reporting, identifying usage trends, referrals to OSU Community Standards, and to evaluate and improve the Service, marketing, and Your experience. When used for reporting, information will be generally used only in aggregate and without personally identifying information.
Disclosure of Personal Information
ASOSU SafeRide Program uses Personal Information for the purpose of operating the SafeRide program and does not sell Personal Information that is collected. The ASOSU SafeRide Program is managed through a third-party app service provider, Via, as described in Via’s Privacy Policy.
Via may share Personal Information within the organization or with other service providers and business partners. Via may use Personal Information to provide services; for internal operations, monitoring & records; to personalize services; to improve the Via Services & Analytics; for safety, security and fraud prevention; for customer support; for communications, marketing and advertising; for compliance, lawful requests and enforcements; and other purposes described in the Via Privacy Policy.
OSU uses the Personal Information OSU collects to further the missions of Oregon State OSU. Personal Information is routinely shared among OSU affiliates to advance and support the overall missions of OSU. These affiliates include the Oregon State University Foundation and the Oregon State University Alumni Association.
As described in OSU’s general, Privacy Notice for Oregon State University:
- OSU Websites generally use Google Analytics, a website traffic tracking and reporting services on many webpages. OSU adheres to Google's data processing methods for this service, which prohibit the collection or association of personal information with web analytics.
- Oregon State may also use third-party technology for data collection, provide third-party service providers with the cookies it has obtained or provide third-party services with contact information voluntarily provided to OSU in order for such service provider to inform, optimize and serve advertisements on other websites a user visits. Serving advertisements may be based on such users’ prior visits to the OSU Site. Some third-party technologies may use cross-device tracking to serve relevant advertisements. OSU directs these service providers to not use the cookies or data provided for any purpose other than to provide the advertising services explicitly requested.
Oregon State University complies with all statutory and legal requirements that prohibit information disclosure for students, employees, and other constituents. Oregon State University will not sell, trade, or otherwise disclose any Personal Information in any manner that is not in conformity with applicable State or Federal statutes. Oregon State University may be required to use and disclose Personal Information as necessary or appropriate to comply with lawful requests and legal processes.
This site and the Via site contain links to external, non-OSU sites. Oregon State University is not responsible for the privacy practices or the content of such sites.
Data Retention & Destruction
Your Personal Information collected by the ASOSU SafeRide Program will be retained for a minimum of two years. Your information will generally be retained by OSU in accordance with legal requirements, including applicable state and federal laws. Subject to such obligations, requiring us to retain your data, your information will be destroyed upon your request. The manner of destruction shall be appropriate to preserve the confidentiality of Your Personal Information given the level of sensitivity of the data. In some cases, such as to meet legal requirements, we may not be able to remove your Personal Information.
Questions
If you have questions or concerns regarding the ASOSU SafeRide Program, please contact the SafeRide Office by email at [email protected], or by calling 541-737-5000.
If you have questions regarding the OSU Privacy policy, you may contact the Office of Information Security.